Refunds and Exchange Policy

We prioritise customer satisfaction. If you are dissatisfied, you may request a return or exchange under the conditions outlined below.

Returns are permissible if:

• ✅The product is damaged or expired upon arrival
• ✅An incorrect product has been received
• ✅The order is incomplete

Returns are not permitted for:

• ❌Food products that have been opened, used, or tampered with
• ❌Perishable items beyond the scheduled delivery date
• ❌Items lacking original packaging

Requests must be submitted within seven days of the date of delivery.

Approved refunds will be processed through:

• The original payment method, or
• Store credit

Please allow 7 to 14 business days for processing, subject to banking procedures.

Please contact support@petsnpantry.com, providing:

• Your order number
• Photographic evidence of the issue (if applicable)

We reserve the right to decline returns that do not comply with the stated policy criteria.